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Very pleasant, cheery customer service team, especially Charlotte. Any questions dealt with swiftly or at least by the following day if not able to answer immediately which helped when considering design options. Very prompt quotations and re-quotes which was also really supportive when considering budget costs. Very high quality. Really happy with the minimalist approach to the mini-clamp system (builder very impressed too), which allows clear view of the garden. Feels very strong. Cleans well too. I already have recommended you to several visitors who were literally blown away with the transformation and quality of the balustrade.

Kyle Morrison
2 Oct 2017 10:07:25

We couldn’t have done it without you and so we wanted to say a huge thank you from all the team at Dreamscape Gardens. Your support, both financial and practical was invaluable.

Dan Newby
15 Aug 2017 10:23:33

We are very pleased with the quality of the products to make our balustrade and the overall look attained with the completed project.

Paul Taylor
4 Jul 2017 11:44:29

We are extremely pleased with the end result and how the balustrade fits in with our seating area.

Joe Byars
4 Jul 2017 11:25:40

Dear Rachel, Just a short line to say a very big thank you for getting the replacement gaskets to me. They arrived today and by pure luck the scaffolding hadn't been collected so I was able to change the temporary ones I had fitted which were too thick for the proper ones !! Thanks to your excellent customer service the balcony is finally fitted and looking as it should be All the very best, Steve

Steve Taylor
15 Jun 2017 11:54:44

I was extremely pleased with the service received and the balustrade looks great. Our clients are extremely happy! I will definitely be coming back to you for future works.

Adrian Belcham
13 Jun 2017 11:17:57

I was very pleased with both the service and quality of work provided by Elite. Everything was delivered on time, the drawings were turned around very quickly, even with multiple changes made by ourselves, and the service was polite and helpful. I would use this company again, and would recommend it to others.

Patti Rio Green
13 Jun 2017 10:47:57

We are utterly delighted with the finish. It couldn't look better. Please pass my compliments onto David. I have since recommended your company to a local, very busy builder friend of mine.

Sarah Manners
9 Jun 2017 15:35:29

The service we received from Elite Balustrade Systems was 10 out of 10.

Loui Sciberras
22 May 2017 17:02:15

I was very impressed with the level of service received ,and also with the quality of the product for value for money. I will certainly be using your services again in the future and would highly recommend Elite Balustrades to anyone who inquires.

Rob Matthews
3 Apr 2017 15:20:34

Your team were very helpful. Had to change some brackets for non-standard ones and this was handled very well. Quality products came as described and were well packaged.

Tony Bolton
27 Feb 2017 09:37:20

This is definitely a unique concept. We've had lots of comments about just how stable the tiles feel under foot. (Qwickbuild installation).

Duncan Cook
20 Feb 2017 10:03:19

Just wanted to thank you for all your help and being part of the house build. It has been an incredible journey and made many friends along the way. The end result is "Glasshouse", something everyone involved with should be very proud of. I was meticulous in choosing the right product for our home and having lived in the house just over a month I've not been disappointed.

Alan Brown
31 Jan 2017 09:22:04

A quality product that looks good. Highly recommended.

Bruce Shillitoe
17 Jan 2017 10:18:14

I have been absolutely thrilled with your company and the handling of the integrity of the installation and the beauty of its appearance. I have had so many compliments from friends and neighbours and I’m sure they will translate into orders with you. Thank you all for your wonderful service and my lovely balustrade. I'm totally thrilled. Many thanks to Barbara especially. Happy Christmas to you all.

Anne Watson
21 Dec 2016 16:17:19

We are extremely happy with the balcony, both design and build quality. The people working on site were at all times courteous and left everything neat and tidy after they had finished. Thanks again for designing and constructing a balcony which certainly adds to the overall 'wow' factor of the house!

Jo Ritchings
29 Nov 2016 10:00:38

Barbara in the accounts dept is always really helpful and great to deal with, she keeps me updated and always checks which of our accounts balconies are going on. We are really happy with the balconies you provide.

Esther Shea
18 Nov 2016 09:49:20

We'd like to thank you for your very professional service, and we're very pleased with the results.

Anita Fraser
7 Nov 2016 14:07:04

Installation is excellent. Guys who fitted it were very helpful, pleasant and polite. Would recommend ten times over.

Jane Snell
24 Oct 2016 10:40:09

From the initial visit to completion was, in the main, impressive and we are very impressed with the change. Hopefully we will change our main balcony in the near future to something similar.

Daniel Kenny
24 Oct 2016 10:33:03

We are really pleased with how it’s all turned out and we would recommend you again without hesitation. You did exactly what you said you would, when you said you would and for the price you quoted. No delays, no dodgy sales tactics and some really superb fitters who were friendly, efficient and really tidy. Thanks very much again for transforming what had been a pretty good space into something amazing. We have already had many positive comments about the deck. We would recommend you to others without hesitation. Best regards.

Mike Graham
13 Sep 2016 12:38:51

Please pass on my thanks to David and the installers for a great job. We are now happy with the deck and are currently making other changes to the garden to fit in with the deck. I will contact you in the future to arrange purchase of some further boards to refurb my other deck myself. Once again many thanks

Adrian Beasley
13 Sep 2016 12:01:09

Our customer here introduced a stylish frameless glass balustrade to create a safe seating area for when his bi-folding doors were fully opened. Truly bringing the outside in! "Hi Barbara, The Balustrade was duly fitted yesterday and looks good"

John Kearsley
1 Sep 2016 09:22:09

Hi All, A quick note of thanks for the recent supply and installation of a Juliette balcony. Great product, professionally installed and at a value for money price.

Mark Noughton
26 Aug 2016 10:51:47

"We called Elite Balustrade to look at an unusual internal mezzanine office floor that we wanted to make more usable. After reviewing various balustrade systems it was agreed in our office we wanted a very modern, good looking, glass design. We found Elite Balustrade to be very professional, showing us various options and creating drawings of our office area and the balustrade view of our choice. They worked with other tradesmen to get the desired effect, holding meetings and dealing with measurements to make the finished balustrade perfect. We are delighted with the workmanship, the communication and the finished effect. It looks amazing and has brought an absolute statement piece into our office. We cannot recommend the company enough"

Gillian Darbyshire
25 Aug 2016 16:33:17

Recently we completed the design and installation of a large composite decking project for a back garden renovation. The client required a decking solution outside their bi-folding doors leading down to the garden. They also required some steps leading to the garage entrance. We used a selection of colours to create a nice contrast in the design and utilised our Qwickbuild sub-structure to make sure the area was level and straight. "The finished product looks great and the installation team were friendly, helpful and were only too happy to accommodate my requirements. Dealing with the management was easy and the whole process was professional"

Paul Hurst
25 Aug 2016 15:25:00

A customer required a garden balustrade solution for their raised patio area. They requested a frameless glass railing system that would allow them to enjoy the views ahead but still feel safe and secure within the patio area. Our frameless mini post glass balustrade was perfect for this scenario as it was possible to base mount the stainless steel glass clamps onto the patio surface, securing the glass panels without the need of a mini rail over the top. "The two fitters were very good and a pleasure to have here. They did a very good job"

20 Jan 2016 11:37:19

Many thanks for the banister rail. It is finished to an excellent standard and I am very impressed with your service and the quality of your product

Graham Templeton
18 Jan 2016 11:05:31

A couple of years ago we provided a new customer with a stainless steel framed glass juliet balcony for their top floor window doors. This allowed them to open their doors in a morning and enjoy the lovely view and British weather. Being happy with the service and quality of the product they felt comfortable coming back to us recently for a railing solution for their raised garden patio area. We were able to design, manufacture and install our unique industry-leading stainless steel mini post glass balustrade system. This allowed the customer to have a safe patio area without interrupting the gorgeous views. We always enjoy going back to repeat customers and its lovely seeing their requirements change as their lives evolve and allowing us to be part of it. "We are extremely pleased with how the balustrade looks, excellent service from start to finish"

Jane Gamble
17 Jul 2015 14:53:58

We have recently completed the design and installation for a stainless steel framed glass balustrade for a raised area in a garden, this was an excellent solution for the customer, finishing off the garden whilst keeping in the mind the safety of the people making use of the outdoor area "I am very happy with the service provided, the area was left clean and tidy and I have received my cleaning kit when the installation was complete. Thank you very much for all your help in making my garden complete"

Cheryl Pate
6 Jul 2015 09:24:05

Following completion of a stainless steel and glass framed balustrade for his neighbour, Mr Jon Faulkner decided to follow suite and purchase the same system for his own balcony area. "I am very pleased with the work, it looks great and the service was fast and efficient". At Elite Balustrade Systems we always enjoy working with referrals and repeat customers, showcasing our customer service and quality of work from the first enquiry right through to installation and aftersales.

Jon Faulkner
29 Jun 2015 09:36:04

Many thanks for the swift delivery of the stainless steel handrail following our order through your website. Now that we have installed it we just wanted to let you know how good it looks and we are very please with the outcome.

Glayne Price
27 May 2015 09:27:04

Just wanted to say thank you for the great service. Delivery was really prompt and a minor order issue dealt with extremely proficiently. A real nice change to have excellent customer service as fast as this. I'll certainly be returning in the future for the next phase of my renovation project.

Rob Worthington
19 May 2015 11:15:54

We are very pleased with our new balustrade. It finishes off our new house perfectly and satisfied the building inspector! We were looking for a balustrade around our raised patio that would be aesthetically pleasing and comply with building regulations without restricting the view. We were reluctant to order from one of the internet suppliers and so we asked a local company, SMUK Solutions Ltd to visit our house for advice on the type of balustrade we should have and to give us a price for supplying and fitting it. We were particularly concerned to have a comprehensive warranty because the balustrade is subject to typical Lancashire weather. The design is excellent; modern with stainless steel pillars and glass panels – all very high quality. After about 3 weeks a fitter came to install the posts and glass. He was an excellent worker, careful and keen to be spot-on with his measurements. Following that, the team from SMUK came out to inspect the correct fitting of the balustrade and to clean it. On paying the final account we were sent a pack of steel and glass cleaning materials and the warranty. We are pleased SMUK Solutions provided and fitted our balustrade; a good company to deal with. 12 February 2015

Simon Andrews
19 May 2015 10:59:28

Just finished installing my handrail. I just wanted to thank you and David for your help and assistance, it looks the business, thanks for a great product. Project Sundeck - Chatsworth House

Lee Beynon
19 May 2015 09:25:57

Our project involved the use of Elite Balustrade's Glass Clamps which allowed us to insert glass to the timber handrail and posts. Kevin explains about his experience with his project using Elite Balustrade Glass Clamps.. These stairs were my first attempt, I went that extra mile with putting in the lights, have since done the same for our neighbours, we are all very pleased with the outcome.

kevin vickery
19 May 2015 09:24:08

As a decking company we specialise in decking for holiday homes/lodges. This example was the first time we used a glass balustrade system. From the first point of contact with David the customer service and assistance received was excellent. From the planning stages right through to delivery everything ran smoothly. Our customer, like us was very impressed with the quality and the finish of the product and we have had lots of positive feedback from onlookers. I would certainly use this product again and hope to get the opportunity to do so in the near future.

George Houghton (GH Decking)
19 May 2015 09:20:52

As a property renovation company we cover most areas of property refurbishment. This was the first time we had used Elite and from the first point of contact with David the customer service and assistance received was excellent. From the planning stages right through to delivery everything ran smoothly. Our customer, like us was very impressed with the quality and the finish of the product and we have had lots of positive feedback from onlookers. We would certainly use Elite again.

Brian Collins
19 May 2015 09:17:28

Picture of our new screen, which has created a totally new and private patio for us. We are very pleased with it. A Semi framed balustrade with opaque glass for privacy, using only one steel post and glass mounted to brick pillars.

David Walmsley
19 May 2015 09:16:30

My elite balustrades are the most fantastic finish to the sunken garden of my new house. My sunken garden is 4.5m below ground and lets light into the basement area of the building. The glass balustrades maximise the amount of light let into the basement, whilst also fully meeting building regulations (the key one being that they should not be 'climbable' by a child). The quality of the stainless steel posts and fittings is excellent and the glass has a lovely hue to it in the sunlight. Ordering was easy, with plenty of design help from elite. I have 37 glass panels in total surrounding the 4 lightwells and sunken garden. All of this can be seen on the episode of Building The Dream, to be first aired on 'More 4', 9.00pm on 19th Nov 2013.

Andy Boylett
19 May 2015 09:10:49

Dear David, Jill & myself are taking this opportunity to thank you and your colleges at Elite Balustrades for a truly first class installation. This was not the easiest project to complete. Your erection team produced a truly remarkable finish of superb quality. They worked extremely hard for three days solid to make sure that we were completely satisfied with the end result. Let us assure you it is a wonderful experience watching the whole concept coming together. Thank you once again.

John and Jill
19 May 2015 09:01:52

Elite Balustrade Systems supplied Redwood Elite Composite Decking and a Mini Post Frameless Glazed Balustrade. The new balustrade shows off the sea background well. Everything arrived on schedule and was very well packaged to prevent any damage.

Tony Groom
19 May 2015 08:59:24

My wife & I are delighted with the frameless Balustrade we recently purchased from yourselves. From our initial enquiry we found it very easy to get the finalised finished article and for a very competitive price, The delivery company came on the appointed day and the unit was well wrapped and secured to a pallet. The Balustrade was very easy to fit and has enhanced the look of our Dining room / Lounge. Needless to say we would have no hesitation in recommending SMUK Solutions to friends & family.

Steve Easton
19 May 2015 08:58:08

Dear Elite Balustrades, Just wanted to drop you a line to say thank you for all your help with our glass balustrade.

Anne and Vincent Holland
19 May 2015 08:56:05

David, We're delighted with the balconies. Thank you for your kind attention to detail.

Neil Gardner
19 May 2015 08:53:01

Hello Barbara, We are very pleased with the balcony; Jeff made an admirably professional, conscientious effort to construct a securely attached balcony (to the awkward stone wall) and we look forward to some warm weather that will enable us to sit out and welcome the day with a cup of tea! Thank you for your efforts with this and I assure you I will be very happy to recommend you on to friends or acquaintances who are in the market for any sort of SS/glass product.

Graham Douglas
19 May 2015 08:51:24

Hi David I thought you might like to see I am very pleased with the final result of the installation using your balustrade kit installed last autumn and everything fitted together really well. Now it is spring I wish to proceed with replacing a second balustrade. Look forward to hearing from you

Gordon Wilson
19 May 2015 08:50:26

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