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Privacy Policy


We at SMUK Solutions (and the trading styles of Elite Balustrade Systems & Elite Outdoor Living) are committed to protecting your privacy. This privacy policy applies to both our websites ( and and any personal data we hold as a business.

We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations (GDPR)). We collect information about you for 2 reasons: firstly, to process your order (including disclosing information to third-parties for goods delivery purposes) and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or to manage your consent preferences and means of communication.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • miscellaneous marketing information
  • products purchased
  • invoicing details
  • supporting documents held for tax purposes

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings. The information stored in the cookie is only used to identify you prior to registration on the site. You can usually modify your browser to prevent this happening.

If you have any questions/comments about privacy, you should contact us


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